Step 1:

 If you disagree with a staff reviewer about how a policy or technical issue should be addressed on your project, please work with the reviewer for resolution.   By partnering together, the goal for a quick resolution to move the project forward can be more readily achieved.

Step 2:

If the disagreement is not able to be resolved, please submit the Conflict Resolution application.  The application will ask general contact information, project information, a detailed description of the disagreement, and what departments need to be included in the resolution.   Upon submission, Land Development’s Customer Service Manager (Nan Peterson) will review the record for completion and then distribute to the appropriate Department Manager to lead the resolution team. Nan will create a record in Accela for tracking and resolution documentation.

                For a Subdivision Project:  Planning’s Subdivision Program Manager (Shannon Frye)

                For a Commercial/Urban Project:  Engineering Division Manager (Dave Weekly)

                For a Charlotte Water Project:  Charlotte Water’s Chief Engineer (Keri Cantrell)

The Department Manager will investigate the conflict and facilitate a conference call or meeting among the appropriate parties within 5 business days of the submittal of the request.  The manager will work with the City’s review team and the Owner/Applicant or Development Team for final resolution.  If additional time is required for research, both Owner/Applicant or Development Team and staff will agree upon next steps and the appropriate timeline for completion.

A written record of the resolution will be noted on the Accela record. This will allow us to see patterns of conflicts that could be address systematically

Step 3:

If, after following the above process, the Owner/Applicant or Development Team is not satisfied with the proposed resolution, the appropriate Department Manager will notify Land Development’s Customer Service Manager (Nan Peterson) to engage the appropriate Department Director to facilitate resolution.

                Subdivision/Planning:  Taiwo Jaiyeoba

                Engineering:  Mike Davis

                Charlotte Water:  Angela Lee

                CDOT: Liz Babson

The Department Director will investigate the conflict and facilitate a conference call or meeting among the appropriate parties within 5 business days of the submittal of the request.  The director will work with the City’s review team and the Owner/Applicant or Development Team for final resolution.  If additional time is required for research, both the development team and staff will agree upon next steps and the appropriate timeline for completion.  Once a resolution is finalized the details will be noted on the Accela record. 

If you have any questions, please contact Nan Peterson, City of Charlotte Customer Service and Permitting Manager, 704-336-6691 or npeterson@charlottenc.gov