City of Charlotte

corporatecommunications1@ci.charlotte.nc.us

600 East Fourth Street, , Charlotte, NC, 28202, US

704-336-7600

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Language Access Service Feedback Form

This form collects and records public feedback related to language access services to enhance equal access to public services and programs. The City of Charlotte takes reasonable steps to provide all services in at least the top five, most frequently used languages, in addition to English. All information you provide is completely confidential.

Contact Information

Phone Number

Complaint Details

Date of Incident

City Department

Address of Incident

Languages

Arabic

Chinese

Russian

Vietnamese

Spanish

Issues

Lack of signs informing the public of translation services.

Lack of forms/materials/notices in a language I can understand.

Lack of bilingual personnel.

I was not offered an interpreter.

I asked for an interpreter and was denied.

The interpreter(s) or translator(s) skills were not good (list their names or the name of the company below, if known).

The services took too long (explain below).

Incident Description